Lead Auditors CQI & IRCA accredited IT Management Systems ISO 20000, Bulgaria, понеделник, 27. май 2019

Introduction to the standard and benefits of being trained
The course provides the delegates with the knowledge and skills necessary for preparing, planning, conducting and reporting compliance assessment audits of Information Technology Service Management Systems developed in accordance with ISO 20000-1:2011.
The combination of presentations, discussions, case-studies (individual and team) aims to develop understanding and lasting skills to be used in your professional career.
 
Objectives of the course
After the training:
• You will be able to understand and interpret the requirements of ISO 20000-1:2011;
• You will be able to assess the compliance of the system against the requirements of the standard;
• You will be able to plan, conduct, report and implement follow-up audit activities.
Program (we prefer using Topic of the course and don’t want to list the full programme of the course by days)
• The course covers topics related to the general concept of management standards, types of audits, information technology management and service management terminology, review of ISO 20000-1 and ISO 20000-2, links to other standards, the audit process, auditing techniques.
Profile of attendees (eg. Quality managers, certifiers, etc.)
This training course is useful for everybody who would like to get acquainted to the “good management practices”, which are part of the requirements of the standard, Auditors, Quality Managers, Manager Representatives, Experts, etc
Requirements to attend the course ((eg. to have a knowledge on ISO 9001, etc.)
• The delegates are expected to be familiar with the ISO 20000-1 and ISO 20000-2 standards, also have experience in information technology management and IT services management, ITIL, and / or appropriate training related to the management of management processes IT services.
Details of the course:
The course is registered by the International Register of Certified Auditors (IRCA), and meets part of the training requirements for individuals seeking registration as an auditor or lead auditor under the international scheme.
During the course each delegate is continuously evaluated on the following criteria: time management, application of requirements, team work, contribution, presentation and personal communication skills. Minimum 70% is required to pass the continuous assessment.
The course ends with exam is also given, which also require a positive score of minimum 70%. The exam is structured in 4 parts and a minimum of 50% is required for each part. A sample exam is also provided as part of the program.
Successful completion of both components are a prerequisite for obtaining a course certificate and that can be registered with CQI-IRCA.
A delegate who has not been able to pass the exam has the opportunity to take another exam within the next 12 months. The resit exam may be placed on the next course at Intertek Academies using a different exam or at Intertek office.
Failure to pass the continuous assessment or resit exam requires attendance in a new course.
Presence throughout the full duration of the course is a must. In case of absence, the respective delegate is not eligible to attend an examination and must attend to another course.
In accordance with CQI-IRCA rules, if you have completed a 5-day training course for lead auditors, you can obtain additional qualification as lead auditor of a different standard by attending a 3-day training course.
Please note, a member of the Intertek team will contact you after registration regarding course fee information.

понеделник, 27. май 2019, Bulgaria, Lead Auditors CQI & IRCA accredited IT Management Systems ISO 20000

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